Returns & Refunds
At Luxe Petals, we want you to be happy with your purchase. If you're not satisfied, we’re here to help. This policy explains how you can return items and get a refund.
Returns
What Can Be Returned:
You can return items that are unused and in the same condition as when you got them. They should also be in the original packaging and price tags. We cannot accept returns for perishable items like flowers or custom-made orders unless they are damaged or defective.
How to Return an Item
Contact us within 14 days of receiving your item at luxepetalsgp@gmail.com. Include your receipt or date of the transaction.
Condition of Returned Items:
Returned items must be in their original condition. Items that are damaged or not in their original condition will not be eligible for a refund.
Non-Returnable Items
- Perishable goods (like flowers)
- Custom or personalised orders
- Gift cards
If you have any questions about our Returns and Refunds Policy, please contact us at:
Email: luxepetalsgp@gmail.com
Phone: 780-402-6627
Address: Located in the Prairie Mall
Unit 362 11801 100st
Grande Praire, AB
T8V 3Y2
Thank you for shopping with Luxe Petals. We want you to be satisfied and are here to help with any issues with your order.